Wiwin Septia Dewi 

Public Administration Study Program, Faculty of Social and Political Sciences, Kadiri University 

DOI: 

ABSTRACT 

This study analyzes the optimization of public services through the performance management of the State Civil Apparatus (ASN) in Ngasem District, Kediri Regency. Using a descriptive qualitative approach with in-depth interviews with 8 informants (5 ASN employees and 3 community members), this study applied 7 performance indicators from Wibowo (2018): objectives, standards, feedback, tools/facilities, competence, motivation, and opportunities. The findings show that ASN has achieved performance targets in accordance with Standard Operating Procedures (SOP), with teamwork and communication as key factors for success. However, limited human resources (10 employees serving 63,997 residents) and inadequate infrastructure are the main obstacles affecting the speed of service. The community considers the service to be quite good, although there is a need to improve speed. This study recommends increasing the number of employees, improving infrastructure, and implementing a more efficient work system to optimize public services.  

Keywords: public services; civil servant performance; optimization; resource constraints; service quality 

REFERENCES

Irawanto, Rikyl Welli lSaputra, Ayuningtyas, lSinggih Priono. l2024. Pengaruh lDisiplin Pegawai ldan Saranal Prasarana lterhadap Kinerjal Pegawai lMelalui Penerapan lAbsensi Onlinel di Kantor lKecamatan lBanjarbaru lSelatan. Jurnal lRiset Inspirasi lManajemen ldan lKewirausahaan lVolume l8 No. l1 Maretl 2024.

Miles, M. B., Huberman, A. M. & Saldana, J. 2020. Qualitative Data Analysis. United States Of America. Sage Publications, Inc.

Pratama Jodi, Ria Marginingsih, Tri Elsa Susilawati. 2024.  Pengaruh Motivasi dan Disiplin Kerja Terhadap Kinerja Pegawai Kecamatan Cikarang Barat. Jurnal Manifest Vol. 04 No 01, Februari 2024

Satato, Yuniarto Rahmad, Bima Prahar Adilase, Ganda Subrata. 2022. Kompetensi, Disiplin Kerja Dan Budaya Kerja Pengaruhnya Terhadap Kinerja Pegawai, JURNAL JEMPPER Vol 1 No. 1 (Januari 2022)

Sedarmayanti. 2016. Manajemen Sumber Daya Manusia Reformasi Birokrasi Dan  Manajemen  Pegawai Negeri Sipil. Bandung: PT. Refika Aditama.

Soden, Salfredy, Cosmas Fernandes, Simon Sial Niha M. E. Perseveranda, Joul Sewa Adrianus. 2023. Pengaruh Gaya Kepemimpinan, Disiplin Pegawai, Lingkungan Kerja dan Motivasi Pegawai Terhadap Kinerja Pegawai di Kecamatan Raijua Kabupaten Sabu Raijua. Jurnal Ekonomi Manajemen Informasi. Vol 4, No 4, Maret 2023.

Sugiyono, D.  l2018. Metode lpenelitian kuatintatif, lkualitatif daln R &l D. lBandung: Alfabeta.

Wau, Samalua Waoma, Ferdinand T. Fau. 2021. Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai di Kantor Camat Somambawa Kabupaten Nias Selatan, Jurnal Ilmiah Mahasiswa Nias Selatan, Volume 4, Nomor 2, Juli 2021. Hal. 203-212.

Wibowo. 2018. Manajemen Kinerja. Jakarta: PT Rajagrafindo Persada.